Terms of Service

These terms form an agreement between you and Clarinda when you access the website, join the waitlist, or use the service.

Last updated: 3 August 2026

1. About Clarinda

Clarinda is an online personal-assistant service operated from Singapore by its account owner. You must be at least 18 years old, or the age of legal majority where you live, and able to enter a binding agreement to use Clarinda.

2. Accounts and access

Access may require waitlist approval. You must provide accurate information, keep your sign-in method secure, and promptly report suspected unauthorized access. You are responsible for activity performed through your account unless caused by Clarinda's failure to use reasonable security.

3. The service and AI limitations

Clarinda helps organize information and can suggest or carry out actions you request. AI-generated answers can be incomplete, outdated, or wrong. Review important results before relying on them, especially for financial, legal, medical, safety, or other high-impact decisions. Clarinda is not a substitute for professional advice.

Features may change as the service develops. We may perform maintenance, apply reasonable usage limits, or discontinue a feature, but we will try to avoid unnecessary disruption.

4. Acceptable use

You must not use Clarinda to break the law; harm, threaten, or exploit anyone; infringe intellectual-property or privacy rights; distribute malware or spam; bypass security or usage controls; interfere with the service; extract data without authorization; or submit content you do not have the right to use. You must not use Clarinda for fully automated high-impact decisions about another person.

5. Your content and connected services

You retain ownership of content you submit. You give Clarinda limited permission to host, process, transmit, and display that content only as needed to operate, secure, and improve the service for you. You are responsible for having the necessary rights and permissions, including when you submit another person's data.

If you connect a third-party service, its terms also apply. Clarinda is not responsible for a third party's independent service, availability, or decisions.

6. Trials, subscriptions, and credits

An approved account currently receives one seven-day, 100-credit trial on first sign-in. No card is required, the trial ends automatically, and it does not convert into a paid plan or create a charge.

When paid subscriptions become available, the checkout page will show the plan price, billing interval, currency, applicable tax, and any separate promotional trial before you confirm. The checkout will state whether a payment method is required and when charging begins. Paid plans are billed monthly in advance and renew automatically until canceled. Credits are service-usage allowances, not money or stored value, and cannot be transferred or redeemed for cash.

7. Cancellation and refunds

You can cancel an available paid subscription through Clarinda's Billing settings or by emailing support@clarinda.app. Cancellation normally takes effect at the end of the current paid billing period. Refund eligibility is explained in the Cancellation and Refund Policy, which forms part of these terms.

8. Suspension and ending access

You may stop using Clarinda at any time. We may restrict or suspend access when reasonably necessary to protect the service or others, investigate suspected misuse, comply with law, address non-payment, or enforce these terms. Where practical, we will give notice and a chance to correct the issue. When a trial or paid entitlement ends, Clarinda may become read-only so existing history remains visible while new credit-consuming actions are paused.

9. Clarinda's intellectual property

Clarinda's software, branding, design, and service materials belong to Clarinda or its licensors. These terms give you a personal, limited, non-exclusive, non-transferable right to use the service while your access is active. They do not transfer ownership of Clarinda's intellectual property.

10. Disclaimers and liability

To the extent permitted by law, Clarinda is provided “as is” and “as available,” without implied guarantees beyond those that cannot legally be excluded. Clarinda is not liable for indirect, incidental, special, or consequential loss, loss of profits, or loss of data arising from use of the service. Clarinda's total liability for claims connected with the service is limited to the amount you paid Clarinda in the three months before the event giving rise to the claim, or SGD 100 if you used only a free service.

Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or limited, including rights under Singapore's Consumer Protection (Fair Trading) Act where it applies.

11. Governing law and changes

Singapore law governs these terms, and disputes are subject to the courts of Singapore, except where mandatory local law gives you another right. We may update these terms as the service changes. Material changes will be posted here and, where appropriate, communicated through the service. Continued use after the effective date means you accept the updated terms.

12. Contact

Questions about these terms can be sent to support@clarinda.app or through the Contact page.