Privacy Policy

This policy explains how Clarinda handles personal data when you visit the website, join the waitlist, use the service, connect another service, or contact us.

Last updated: 3 August 2026

1. Who is responsible for your data

Clarinda is an online personal-assistant service operated from Singapore by its account owner. Clarinda is responsible for the personal data described in this policy. For privacy questions or requests, email privacy@clarinda.app.

2. Personal data we collect

• Account and access data: Your email address, waitlist and approval status, sign-in and security records, settings, and support messages.
• Content you choose to provide: Chats, tasks, reminders, calendar details, contacts, notes, goals, receipts, files, images, and related instructions.
• Connected-service data: Information you ask Clarinda to access through services such as Google or Telegram, together with connection status and identifiers.
• Billing data: Plan, subscription, invoice, payment status, and transaction identifiers. Stripe handles payment-card details; Clarinda does not store your full card number.
• Technical and security data: IP address, device and browser information, timestamps, cookies or session identifiers, service logs, and anti-abuse signals such as Cloudflare Turnstile results.

3. Why we use personal data

We use personal data to review access requests; create and secure accounts; provide requested assistant features; process files and connected-service actions; operate subscriptions and credits; answer support requests; detect abuse; troubleshoot and improve reliability; meet legal duties; and enforce our Terms of Service. We do not sell personal data or use it for unrelated advertising.

4. When data is shared

We share only what is reasonably needed with service providers that help operate Clarinda. These include Cloudflare for hosting, storage, security, and AI infrastructure; Resend for email delivery; Stripe for billing; Google and Telegram when you connect or use those services; and configured AI providers, which currently may include MiniMax, Anthropic, Google Gemini, and Cloudflare Workers AI. We may also disclose data when required by law, to protect users or the service, or as part of a business transfer subject to appropriate safeguards.

Connected services have their own privacy terms. Clarinda does not access a connected account until you authorize the connection, and you may disconnect it through Clarinda or the provider.

5. Retention and deletion

Clarinda keeps account and service records while needed to provide the service, resolve disputes, prevent abuse, maintain security and audit trails, and meet legal or accounting requirements. Pending access requests are kept while they are reviewed. A minimal record of rejected, revoked, or deleted access may be retained when necessary for security and enforcement.

For uploaded files, the original binary is deleted after successful processing. Extracted file context is scheduled for deletion seven days after processing. Other content remains until you delete it, close the account, or ask us to delete it, subject to necessary security, legal, backup, and audit retention.

6. Overseas processing

Clarinda and its providers may process data outside Singapore. Where the Singapore Personal Data Protection Act applies, we take reasonable steps to use recipients that provide a comparable standard of protection.

7. Your choices and rights

You may ask to access or correct your personal data, withdraw consent, disconnect an integration, object to a use, or request account or data deletion. Send the request from your account email to privacy@clarinda.app. We may need to verify your identity. Withdrawing consent may prevent Clarinda from providing features that require the affected data. Some information may be retained where permitted or required by law.

8. Security and incidents

We use reasonable administrative and technical safeguards, including restricted access, authenticated sessions, encryption where appropriate, provider security controls, and anti-abuse checks. No online service can guarantee absolute security. If a data breach requires notification under applicable law, we will notify the relevant authority and affected people as required.

9. Children

Clarinda is not directed to children under 18. Do not create an account or submit another person's data unless you have the authority to do so.

10. Changes and contact

We may update this policy as Clarinda changes. Material changes will be posted here and, where appropriate, communicated through the service. Questions and privacy requests can be sent to privacy@clarinda.app. General support is available at support@clarinda.app or on the Contact page.

This Privacy Policy is also Clarinda's Privacy Notice. Joining the waitlist does not create a paid subscription. Approved users receive one 7-day, 100-credit trial when they first sign in.