Cancellation and Refund Policy
This policy explains when a trial ends, how to cancel a paid subscription, and how Clarinda reviews refund requests.
Last updated: 3 August 2026
1. Free trial
An approved account currently receives one seven-day, 100-credit trial on first sign-in. No payment card is required. The trial ends automatically and will not convert into a paid subscription or charge.
2. Canceling a paid subscription
Paid subscriptions are offered only when checkout is enabled. If available, you may cancel through Clarinda's Billing settings and Stripe-hosted billing portal, or email support@clarinda.app from your account email. Include “Cancellation” in the subject line.
Unless the checkout or an offer states otherwise, cancellation takes effect at the end of the current paid billing period. You can use the remaining access and credits until that date, and there will be no charge for the next period. Cancel before the renewal date to avoid the next charge.
If a Stripe Checkout offer includes a separate trial, checkout will show its charge date and cancellation terms. Cancel before that date to avoid the first paid charge.
3. Refunds
- Billing error: Duplicate or incorrect charges, and charges made after a cancellation had already taken effect, will be refunded once confirmed.
- First paid charge: Contact us within 14 days. We will review the request, usage, and circumstances and may issue a full or partial refund.
- Renewal charge: Contact us within seven days of renewal. If no material credits have been used since renewal, the charge is normally eligible for a refund.
- Other charges: After a paid period or its credits have been materially used, charges are generally non-refundable unless required by law.
Approved refunds are returned to the original payment method. Banks and card networks commonly take five to ten business days to display the credit.
4. Requesting help
Email support@clarinda.app from your account email. Include the account email, charge date, amount, and a short explanation. Do not send a full card number or security code.
We aim to acknowledge billing requests within three business days. Contacting us first may be the quickest way to correct a problem, but this policy does not limit any dispute or consumer right available under your card agreement or applicable law.